1/15/2024 0 Comments Zendesk pricing starter![]() ![]() This feature alone can be worth the extra cost for some customers. On the other hand, a feature that is only available on the Enterprise plan-Agent Roles-is one of the most useful pieces of the entire product (see Enterprise Agent Roles and Light Agents for further details). These features will not be useful for everyone. I highly recommend this plan to customers, and this plan comes with both email and phone support from Zendesk.įor larger organizations, the Enterprise plan adds security and compliance features, as well as the ability to maintain multiple connected Zendesk instances with separate branding for each. ![]() The cost of this plan is $59/month for each agent (or $49/month for each agent with an annual commitment), and there is also no restriction on the number of agents. Features of this plan include advanced business analytics with GoodData, as well as complete internationalization features and a number of tools to improve team collaboration. This plan is the most used of the set, and is the perfect plan for mid to large organizations. The support offered by Zendesk on this plan is limited to email support only. This plan is particularly well suited to customers who are satisfied with basic reporting functionality, and who are running Zendesk for customers in a single language and time zone. The cost for this plan is $29/month per agent, and there are no limits on the number of agents that can be enabled on this plan. The regular plan is designed for customers that don’t need the bells and whistles of the higher plans. The best part is that the entire $20 license fee is donated to a charity (currently the UCSF Benioff Children’s Hospital), and by the time this book is published, customers on this plan will have contributed to raising one million dollars for children’s health. The total cost for this plan is only $20/year, which includes up to three agent accounts. The name of this plan suggests that it’s well suited to customers just getting started with Zendesk, which is true, but it’s also a great fit for smaller shops with limited customization needs for the product. That is one Zendesk instance, and all of the settings discussed in this book can be applied to that instance. The domain name of the instance will be something like. Unless your organization is very large, you will typically have one Zendesk instance. In this book I use the phrase Zendesk instance, which refers to the Zendesk environment of your organization, and presumably the environment that you’ll be administering. Zendesk will take care of the hosting for you, as well as the other logistics of running a complex website, which allows you to focus on the important tasks-such as providing great support to your customers. It’s a Software-as-a-Service (SaaS) product, which means that your organization will pay a monthly fee for every registered member of your support team using the product. Zendesk is a customer service solution that is designed to be beautifully simple, and is used by many of the worlds largest organizations to provide support to their customers. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |